Return & Exchanges

Pop-Local Vancouver — Customer Return & Exchange Policy

Pop-Local Vancouver primarily operates on a consignment model, meaning that most items in our store are owned by local vendors until sold, with vendor payouts processed at the close of each month. Because of this structure, our ability to accept returns is limited.

Consignment Items

  • Returns:
     Returns are accepted only if the purchase was made within the same calendar month and you provide a valid receipt.

  • Exchanges:
     If your receipt shows a purchase from a previous month, we can offer an exchange only (of equal or lesser value) within 30 days of the purchase date, and only if the exchange involves the same vendor.

  • When an exchange isn’t possible:
     If a comparable item is unavailable from the same vendor in store, and your purchase from that vendor was made in the previous month, our team will work with you and the vendor to explore alternative options. These may include:

  • Selecting a different item from the same vendor to be delivered, or

  • Receiving credit directly from the vendor toward a future purchase on their own website.

While we always do our best to assist, please note that specific arrangements or outcomes cannot be guaranteed.

  • After 30 days, all sales are considered final.

Pop-Local-Owned Merchandise

For items sold directly by Pop-Local (not on consignment):

  • Returns or exchanges are accepted within 30 days of purchase with a valid receipt.

  • After 30 days, all sales are considered final.

  • Refunds, exchanges, or store credit will only be issued for damaged or defective merchandise, as outlined below.

Damaged or Defective Merchandise

  • A valid receipt is required for all return/exchange requests.
    Items may be exchanged for:

    • The same item, a similar item from the same vendor, or
      Store credit (if a replacement is unavailable from the same vendor).

  • Exchanges for higher-priced items from the same vendor are permitted if you pay the difference in price.

Final Sale Items

  • Consumables (e.g., food, beverages, bath and body items) are final sale and cannot be returned or exchanged.

  • Seasonal or clearance items may also be marked as final sale, which will be clearly indicated at purchase.

  • Custom Orders 

  • Gift Boxes & Gift Baskets 

Custom Orders — Final Sale

All custom product orders are considered final once placed. Returns are not accepted unless there is a verified quality issue or damage.

Customers must notify us of any such issues within 2 weeks of receiving the product, providing a detailed description and supporting photographs. In verified cases, we will work with the vendor to facilitate a replacement.

Customers are responsible for return shipping costs if necessary, unless otherwise specified by the vendor. Refunds, issued in the form of store credit, will only be considered if a replacement is not feasible and at the vendor’s discretion.

This policy is subject to change without prior notice, and updates will apply to orders placed after the modification date.

For inquiries, please contact us at hello@poplocalvancouver.com with “Custom Order Request” in the subject line.

Gift Box Return Policy

Gift Boxes and Baskets are considered final sale and are non-returnable. Each gift item is carefully inspected prior to packing and shipment to ensure quality and accuracy.

If a product arrives with a quality issue or damage, please notify us within 2 weeks of receipt by emailing hello@poplocalvancouver.com with a clear description and photo of the issue. Our team will review the claim and arrange an exchange or replacement when applicable.

We appreciate your understanding of this policy and remain dedicated to resolving any quality-related concerns to ensure your complete satisfaction.

Need Help?

If you are unsatisfied with your purchase or have questions about our return process, please reach out to us:
📧 hello@poplocalvancouver.com