Returns

Pop-Local Vancouver In-Store Customer Return & Exchange Policy

Pop-Local Vancouver primarily operates on consignment, wherein goods sold in store are paid out monthly to local vendors. Due to this consignment model, we are unable to offer returns on products. However, we do provide the option for an exchange of equal or lesser value if it involves the same vendor, and this can be done within 30 days from the date of purchase.

In the event that a comparable item is not available in our current stock, we will collaborate with both you and the vendor to explore alternatives, which may include providing a replacement item or the vendor offering credit towards the purchase of a different item directly from the vendor. It's important to note that while we strive to find suitable solutions, we cannot guarantee specific arrangements or results.

For items sold directly by Pop-Local (rather than on consignment), returns or exchanges can be made within 30 days of purchase. All other sales by Pop-Local are considered final, and we do not offer refunds, store credit, or exchanges, except for damaged or defective merchandise, subject to the terms outlined in this return policy.

In cases of damaged or defective merchandise, a valid receipt is required for the return process. Items can only be exchanged for the same or a similar item from the same vendor, or for credit towards the purchase of a higher-priced item from the same vendor. Pop-Local does not provide refunds or store credit, and exchanges are limited to items sold by the same vendor. However, if authorized by the selling vendor, we may facilitate the return of a damaged or defective item directly to them for a cash refund.

If the selling vendor no longer consigns items with Pop-Local, we will make an effort to connect the customer with the vendor to arrange for an exchange or return. It's important to note that we cannot guarantee any specific arrangement or results.

Consumable items such as food and beverages are considered final sale, and no returns or exchanges for such items will be accepted.

If you are not satisfied with your product, please let us know: hello@poplocalvancouver.com

Custom Orders Considered Final

All custom product orders are considered final upon placement, and returns will not be accepted unless there is a verified quality issue or damage. Customers are required to notify us of any such issues within 2 weeks of receiving the product, providing a detailed description and supporting photographs. In instances of verified quality issues or damage, we will facilitate a replacement with the vendor. Customers are responsible for return shipping costs, unless otherwise specified by the vendor. Refunds, issued in the form of store credit, are considered only if a replacement is not feasible, at the vendor's discretion. The policy is subject to change without prior notice, and modifications will apply to orders placed after the modification date. For any inquiries, please contact us at team@poplocalvancouver.com

Gift Box Return Policy

Gift Boxes and Baskets are considered final sale and are non-returnable. Each item undergoes careful inspection before shipping to maintain quality standards. In the event of a product quality issue, our team must be notified via email within 2 weeks of receipt, along with a photo depicting the issue. Arrangements for an exchange will then be made. Please contact us at hello@poplocalvancouver.com for any concerns or to discuss the possibility of an exchange. We appreciate your understanding of our policy and are dedicated to resolving any quality-related matters to ensure the utmost satisfaction with our products.